WordPress Support for Your Business
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Access to Our Experts
Our wordpress experts are true professionals and provide some of the best support in the industry. You can count on quality work and quick turn around times.
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Scheduled Reporting
Each month you’ll receive detailed reports of the work we’ve completed on your site. We’ll analyze what’s been done and make sure you’re getting the most for your money.
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Automated Backups
Having site backups in critical in ensuring your site can be quickly recovered in the event of a catastrophe. We’ll make sure you’re back online in minutes if the unthinkable happens.
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24/7 Security Monitoring
Securing your website is one of the best investments you can make. Let our experts assess your website for known vulnerabilities and make sure you haven’t left the door open for intruders.
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Theme and Plugin Updates
Our automated theme and plugin updates will make sure you’re running the latest and most secure versions available – allowing you to focus on more important things.
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Optimized Performance
We’ll give your visitors a better experience by optimizing your website for speedy loading times. Watch your bounce rate diminish after our experts clean up your site.
We Make Things Easy For You
- Send a job via our webform or email
- Job is completed same day
- You can focus on your business
– Leah G.
– Matthew S.
– Helen L.
Questions
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What do you do?
Our WordPress experts solve dozens of WordPress related problems every day. If you have a WordPress problem but aren’t sure if we can help, please use the live chat or contact page to learn how we can help you.
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I have more than one website, can they both use the same plan?
While we can certainly support all of your websites, each subscription covers only 1 website. This helps to assure that all of our customers are treated equally.
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How long will it take you to complete my task?
Your task will be completed on the same business day as it was submitted. We’re often able to take care of tasks within just a few hours, but it will depend on how many tasks are in queue.
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If I haven’t signed up yet, how long will it take you to begin working on my site?
We should be able to begin working on your problem same business day. Once you sign up and we process your account information, you can submit your task to our queue and it will be taken care of same business day.
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If I’m unsure if how large my job is, what can I do?
Don’t worry, we can still help you. You can either sign up for one of our plans and we’ll do our best to fix the problem. Or if you’d like to chat with us about your job first, you can contact us on the contact page or by using the live chat.
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I only need help with a single job, can you still help?
Yes, we accommodate single jobs as well. You can submit a single job on our contact page on the “One-time Job” tab.
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How can you provide unlimited support?
Our experts are efficient. We work around the clock to ensure that your tasks are taken care of same day.
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What are the limits to the tasks I can request?
In order to service all our our customers equally, we focus on small 30 minute or less tasks. These tasks can fall under a variety of areas including changes to images, content, visual styles, programming and consulting.
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Is there any contract associated with you monthly plans?
Our monthly plans operate contract free. Once subscribing, you’ll become a valued monthly customer and be on our recurring monthly subscription plan. You can cancel at any time at no additional cost to you.
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Someone has hacked my WordPress site, can you help?
Yes, we can help. If you’re an existing customer, this will be a quick and easy fix because of our proactive approach to security. If you haven’t signed up yet, we may be able to still help you but additional fees may apply.
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Do you offer a money back guarantee?
We’re confident you’ll love working with us, but in case you don’t we offer a 100% money back guarantee. Just let us know within the first 14 days of subscribing.
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If I need a new website can you still help me?
Unfortunately, large projects are outside the scope of what we do. We’d be happy to refer you to one of our trusted web development shops.